I had a very bad experience and left several Clear Choice reviews online. I’m very hesitant to say anything more than this because the testimonials I left were detailed enough that the office identified me and contacted me after. I don’t want it to spread here too. I know it probably sounds like I’m being paranoid, but honestly, these people…
Anyway, my point is that I put some Clear Choice reviews up and told about my bad experience. Within about 24 hours, the office manager at the location I went to contacted me and told me that I needed to them all down. She said I signed some kind of privacy agreement that indicated I would not talk about them online and that by posting those Clear Choice reviews, I would not only be dismissed as a patient from the practice, but I could also be subject to legal action for breaking my contract.
I’m not going back and I’m already established at another office and I love my new dentist. That’s not the problem. However, particularly in light of this phone call, I’m worried that other people will be harmed by the company. I’m also worried I’m going to get sued over this. Do I have to remove my testimonials or are they just using these tactics to hide what they’re doing? Can they get away with that?
Dear Anonymous Poster,
Your experience after posting reviews about Clear Choice is enough to make anyone wary about what they post and whom they talk to. It doesn’t sound like something the company routinely does. Yours is the first report of it that we can find online. That doesn’t mean it hasn’t happened, though. But it isn’t showing up in searches, and people are keeping quiet about it.
Can They Make You Remove Your Clear Choice Reviews?
When contracts say you can’t post bad reviews, they’re generally referred to as “non-disparagement clauses.” Not too long ago, Congress actually voted on whether these types of clauses were legally binding. They’re not. In fact, according to research presented by NBC News, people who have left negative testimonials and have been harassed by companies about paying fines because of it have been paid hundreds of thousands of dollars in damages. Currently, you’re legally allowed to leave testimonials, regardless of your contract with a company, as long as everything you say is factual.
However, considering that you’re wondering about the legality of things, it’s best that you consult with a lawyer who specializes in consumer affairs. A lawyer will walk you through your available options and help you decide what the best course of action is.
You can also notify the review sites and the Better Business Bureau about your issue. Certain sites, like Yelp, take experiences like yours very seriously. If they find cause for concern, they’ll post a public announcement right on the business’ profile for everyone to see. It’s up to you how far you want to take this, but if you choose to be a whistle blower, odds are that Clear Choice won’t get away with it.
This blog is sponsored by Dr. Anthony LaVacca, prosthodontist and Naperville implant dentist.