I am getting implant dentures and after doing a lot of research I decided to go with Clear Choice. I saw more good reviews than bad ones. I don’t expect to see a 5-star rating from every patient. When I do, it makes me think that some reviews are planted. No company does everything perfect every time, so even if every client gives five stars, I believe that something might have been less than ideal for at least some of them if they really took time to think about it. Clear Choice has a good reputation among several of my colleagues too, so I didn’t think twice about going with them. I submitted a $1500 deposit and scheduled an appointment 3 weeks out. My husband, who is cautious about everything, asked me about the second opinion I had scheduled with another dentist. I had actually cancelled that appointment because I knew I was going with Clear Choice. He convinced me that I should reschedule the second opinion and push back the appointment even though I made a deposit. I saw the second opinion dentist last week. Surprisingly, he gave me more options and a much better price for the implant dentures. His credentials and his approach really make me feel more comfortable so I decided to go with him for the implant dentures. Guess what? Clear Choice won’t give me my deposit back. They told me it’s non-refundable. I want my deposit back before I move forward with the new dentist. Can they really keep my money? J.T.
J.T.,
Yours is not the only Clear Choice review that reveals issues with deposits made. Each location is independently owned. Although there isn’t an online policy about deposits and a refund, we recommend that you carefully read the paperwork you signed when you made the deposit.
If you signed an agreement for a non-refundable deposit, it will be difficult to get your money back. You can call the location you visited and ask to speak with the office manager. Because each location is independently owned, you probably won’t have success by calling the corporate office. There is a chance that the office manager might agree to at least partially refund your deposit. But again, if the agreement is for a non-refundable deposit, you might not get the results you want.
Start by speaking with the office manager. Remain calm and polite. Keep in mind that depending on the agreement, Clear Choice might have the right to keep your deposit. Be reasonable and negotiate to get the best outcome.
This post is sponsored by Naperville board-certified prosthodontist and implant dentist Dr. Anthony LaVacca.
