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12:51 05 Dec 19
Excellent experience. Dentist hygienist are very thorough. This is the first time hygienist was running 15 minutes late. Typically they are on time. I will suggest improving check out since you have to wait over 10 minutes to pay and check out . Dentist hygienist are very courteous, gentle and attentive.
22:32 21 Nov 19
Poor. I Had a cap reglued. Took five minutes. Was billed over $200. I thought they were in my network, but it wasn’t covered. I sent two letters showing them why I thought they were in network and received no response. All I get is past due notices. I expect I’ll have to pay but was hoping I’d get the courtesy of a response. Bad customer service.
12:00 12 Oct 19
Great experience...Dental Hygienist Celina and Dr. Dustin were both fantastic...THANK YOU.... Rich Cremona
15:59 25 Sep 19
I had my cleaning yesterday and have never had such a good hygienist! Her name was Julie and I feel cleaner, whiter, and not a spot of plaque. Thank you, NDS!
21:10 22 Sep 19
I had my first appointment last week. There was a new dental hygienist that tried to do x rays and after about 30 min she had to call a more experienced worker to do that. She seemed really with no much of experience. The doctor was very careful and helpful, explained to me all treatment plan - how it will work and what should be done.
08:32 20 Sep 19
Went in today to have my teeth cleaned. My hygienist was Taryn. She always does an excellent job. The entire staff is professional and friendly. I have recommended many people to the office.
17:28 19 Sep 19
Only if I could, I would give -5 start to this place. I went to dental group had my x-ray done, and I have one fillings need to be done. On the way home, I saw this Naperville dental specialist, so make an appointment to get second opinion. One of the doctor there said I have 5 fillings need to be done, since they called themselves specialist, I trust them. Had my first fillings done on June 12, went back 2 weeks later to treat pain from fillings, and went to back 3 later again to treat pain from fillings again, then went to back 2 weeks later to treat pain from fillings again. Finally one of the doctor said I need to redone my fillings. I made an appointment went back redone my fillings 3 weeks later. And told I may have pain for awhile. I waited for a month the pain still didn’t go away. Now, after 4 months, I pain worsened. Called again to speak to a manager, only heard that managers are busy, nobody call back. I went to different doctor office, whi
16:22 15 Aug 19
Innovative Dental Specialists have performed a wonderful job with our three kids since moving from St. Louis a year ago. Especially with our teenager who had to have four teeth extracted for over-crowding issues. He said he felt fine during the whole procedure (lasted about 45 mins and used laughing gas) and really felt no pain afterwards. Way to go Innovative!
13:43 12 Aug 19
Overall a very good experience with my first appointment here. The hygienist did a fantastic job. I had to wait quite a while for the dentist to attend to me, so hopefully that is not typical here. But he was friendly and attentive to my needs. I also had to wait several minutes for the receptionist to schedule my follow up appointment. Not sure what else she was working on, but this length of wait should never happen at reception. Again, hopefully these things are not going to happen regularly. But overall, the most important part of the experience was my checkup from the hygienist, which was great.
02:19 27 Jun 19
Five-Shining Stars! I am amazed by this facility. The ambience feels like home. Well decorated, neat and welcoming. The staff are very friendly amd professional. They are highly equipped with contemporary technology. They treat their patients very special and with respect. I would highly recommend this dentistry!
21:52 10 Jun 19
I couldn't be more pleased with the service I've received from Naperville Dental Specialists! I've had the honor of being a patient of Dr. Anthony LaVacca. When he hasn't been available, I have had other doctors on staff instead. I have found that there is a cohesiveness is their recommendations and that they all know a lot. During my last visit, I had the best assistant ever during my 4-hour procedure - Becca! I highly recommend going to NDS for your dental needs (they even have pediatric dentistry!).
17:45 10 Jun 19
I waited 20 minutes in the waiting room. I have never had to wait more than 5 minutes before. Also, as nice as she was, there was a new dental hygienist that poked and prodded my mouth with the piece to hold it open for x rays. She had to call a more experienced worker in to retake three of the photos. It took over 30 minutes just for the x rays. The lavender pillow was not as nice as I remember it. I don't know what happened. It seems like someone new is running the office / establishment. On the positive side, all of the staff was friendly, but I seriously am thinking of changing dentist's if my next visit is as unpleasant as this one.
14:15 26 Apr 19
I came to Naperville Dental Specialists due to my dentist and insurance company causing issues for me AND a tooth that needed immediate attention. Angie was so helpful and dealt with all of my financial needs-insurance and individual. Dr. John was very thorough in his examination and explanation of my needs. After my agreement and paper signing the procedure took very little time and very little pain. I am so happy with the full procedure that I have now moved all of my dental needs to this facility. After only one visit, the employees were so very friendly and helpful, that I highly recommend Naperville Dental Specialists.
13:50 12 Apr 19
I have only good things to say about Naperville Dental Specialists. I’ve been going there for over 2 years and have never had a bad experience. Dr Lydia is the best! I’m especially impressed with how efficient everyone is including my hygienist, Lauren, and the processing of my dental insurance.
14:52 10 Apr 19
I loved the experience in my first visit. The ambience is great, the setup is more friendly rather than being treated in dark walled cubicles. The staff ia very friends and the place has one of the most advanced gadgets you can find.
17:15 14 Mar 19
I thought that it was a pretty awesome experience. The office is beautiful! The service was great. I didn't get any work done; it was a consultation. But it was really nice.
01:53 07 Mar 19
Everyone is so helpful and professional. Dr. Irene is amazing! Becky, my hygienist, is super friendly & caring! Wish I would have started seeing this team sooner than I did.
19:45 04 Jun 18
The most thorough cleaning and check up I’ve ever had with the most advanced equipment. The staff was very friendly and let me decide on my terms what I wanted to have treated after they advised me as to what I needed and what the priorities should be. Highly recommend them!
05:05 02 Jun 18
I finally found a dental office that I felt totally comfortable at with no anxiety! I was told exactly what was going to be done before it was preformed! The staff was so nice and welcoming! I'm so glad I've found a dentist near me that I can continue to go to!
15:48 20 Apr 18
I've always gone to the same dentist office since I was a kid. I'm not in my late 20s and moved to a new state. I didn't want to have to find a new dentist since I was so comfortable with my previous one. I'm very happy that I found NDS. They have been very kind and friendly. When the decision to pull my wisdom teeth came up at my cleaning, the dentist assured me it would be an easy process and recommended the nitrous oxide option. I was so nervous, but I'm glad I went with that option as opposed to being put under. Saved me some money in the end.
22:15 21 Feb 18
Naperville Dental Specialists is a great facility! The staff is very friendly and professional. The waiting area is nice and comfortable, even my kids like going here because they have a lot of fun things to play with. The service is great and so is Dr. Irene. I can't speak for any of the other dentists but I'm sure they are all very good as well. I definitely recommend them to anyone!
20:10 18 Jan 18
Naperville Dental Specialists had been recommended to me by several friends over the past 2 years. I finally got it together enough to make an appointment and go in. I was taken within 5 minutes of my appointed time. I spent some two hours in the chair receiving an array of diagnostics that I had never experienced in my very frequent previous trips to multiple dentists. In fact, the tools used were more advanced than any I have seen before. All of the results were immediately entered into their computer system. Despite being surrounded by the latest in dental technology, the people who operated it were extremely personable and open to explaining what they were doing. When my diagnostics were completed and the course of treatment was determined, I was sat down with one of their office staff who discussed the costs of the treatment and nature of my insurance coverage therefor. The lady I dealt with was very patient and precise in her explanations of what I was to expect. All in all, it could easily be described as the most impressive dental outing I have ever experienced.