On starting to experience a tooth pain in the last 24-36 hours I called NDS as a brand new patient today. With everything going on in terms of social distancing and stay-at-home, they were very efficient and quick in responding to my query. They prioritized it and began work to book an emergency appointment immediately. Very happy with Dr. Lavacci and the team. Highly recommended.
From the warm greeting to the warm neck wrap. Being respectful of my time and seeing me exactly at my appointment scheduled with a detailed and efficient exam and cleaning. I can’t say enjoy going to the dentist but I can say I don’t Hate anymore
Saturday visit was for a routine cleaning. What made it special was not so much the cleaning but the care in which Becky the hygienist did her job. Not only was she sensitive to my dislike of the “plaque removal tool” as she did the job with the upmost care but the friendly atmosphere she maintains during the visit. With a friendly approach, Dr. Dustin came in at the end to check things out. We chatted about the cleaning which revealed no issues. But what was most striking was his welcoming approach and genuine dialogue about his work as a dentist and the care for each patient. Together, they both have a unique way of making you almost feel like, you are not at the dentist! Overall, I rate this place as A#1 in the areas for dental care.
We have the best dentist and orthodontist! I have sung their praises many times on social media but today they went above and beyond!My 12 yr old son knocked one of his permanent teeth out this afternoon while playing with his younger brothers. The dentist’s office was closed but that didn’t stop Dr Anthony LaVacca . Dr Anthony LaVacca and his wonderful assistant Kelly met my husband and scared son after hours this evening to see what they could do to save the tooth. I cannot say enough about Dr LaVacca, Dr Ibrahim and their team at Naperville Dental Partners! They are truly the best!
Had a follow up from getting the All on 4 dental implants in September. Brandy and Gina were awesome today. They were so kind, knowledgeable and efficient. If you are looking for a great dental experience Dr. LaVacca and staff are the best.
Excellent experience. Dentist hygienist are very thorough. This is the first time hygienist was running 15 minutes late. Typically they are on time. I will suggest improving check out since you have to wait over 10 minutes to pay and check out . Dentist hygienist are very courteous, gentle and attentive.
Poor. I Had a cap reglued. Took five minutes. Was billed over $200. I thought they were in my network, but it wasn’t covered. I sent two letters showing them why I thought they were in network and received no response. All I get is past due notices. I expect I’ll have to pay but was hoping I’d get the courtesy of a response. Bad customer service.
I had my first appointment last week. There was a new dental hygienist that tried to do x rays and after about 30 min she had to call a more experienced worker to do that. She seemed really with no much of experience.The doctor was very careful and helpful, explained to me all treatment plan - how it will work and what should be done.
Only if I could, I would give -5 start to this place. I went to dental group had my x-ray done, and I have one fillings need to be done. On the way home, I saw this Naperville dental specialist, so make an appointment to get second opinion. One of the doctor there said I have 5 fillings need to be done, since they called themselves specialist, I trust them. Had my first fillings done on June 12, went back 2 weeks later to treat pain from fillings, and went to back 3 later again to treat pain from fillings again, then went to back 2 weeks later to treat pain from fillings again. Finally one of the doctor said I need to redone my fillings. I made an appointment went back redone my fillings 3 weeks later. And told I may have pain for awhile. I waited for a month the pain still didn’t go away. Now, after 4 months, I pain worsened. Called again to speak to a manager, only heard that managers are busy, nobody call back. I went to different doctor office, whi
Innovative Dental Specialists have performed a wonderful job with our three kids since moving from St. Louis a year ago. Especially with our teenager who had to have four teeth extracted for over-crowding issues. He said he felt fine during the whole procedure (lasted about 45 mins and used laughing gas) and really felt no pain afterwards. Way to go Innovative!
Overall a very good experience with my first appointment here. The hygienist did a fantastic job. I had to wait quite a while for the dentist to attend to me, so hopefully that is not typical here. But he was friendly and attentive to my needs. I also had to wait several minutes for the receptionist to schedule my follow up appointment. Not sure what else she was working on, but this length of wait should never happen at reception. Again, hopefully these things are not going to happen regularly. But overall, the most important part of the experience was my checkup from the hygienist, which was great.
Five-Shining Stars! I am amazed by this facility. The ambience feels like home. Well decorated, neat and welcoming. The staff are very friendly amd professional. They are highly equipped with contemporary technology. They treat their patients very special and with respect. I would highly recommend this dentistry!
I couldn't be more pleased with the service I've received from Naperville Dental Specialists! I've had the honor of being a patient of Dr. Anthony LaVacca. When he hasn't been available, I have had other doctors on staff instead. I have found that there is a cohesiveness is their recommendations and that they all know a lot. During my last visit, I had the best assistant ever during my 4-hour procedure - Becca! I highly recommend going to NDS for your dental needs (they even have pediatric dentistry!).
I waited 20 minutes in the waiting room. I have never had to wait more than 5 minutes before. Also, as nice as she was, there was a new dental hygienist that poked and prodded my mouth with the piece to hold it open for x rays. She had to call a more experienced worker in to retake three of the photos. It took over 30 minutes just for the x rays. The lavender pillow was not as nice as I remember it. I don't know what happened. It seems like someone new is running the office / establishment. On the positive side, all of the staff was friendly, but I seriously am thinking of changing dentist's if my next visit is as unpleasant as this one.
I came to Naperville Dental Specialists due to my dentist and insurance company causing issues for me AND a tooth that needed immediate attention. Angie was so helpful and dealt with all of my financial needs-insurance and individual. Dr. John was very thorough in his examination and explanation of my needs. After my agreement and paper signing the procedure took very little time and very little pain. I am so happy with the full procedure that I have now moved all of my dental needs to this facility. After only one visit, the employees were so very friendly and helpful, that I highly recommend Naperville Dental Specialists.
I have only good things to say about Naperville Dental Specialists. I’ve been going there for over 2 years and have never had a bad experience. Dr Lydia is the best! I’m especially impressed with how efficient everyone is including my hygienist, Lauren, and the processing of my dental insurance.
I loved the experience in my first visit. The ambience is great, the setup is more friendly rather than being treated in dark walled cubicles. The staff ia very friends and the place has one of the most advanced gadgets you can find.
The most thorough cleaning and check up I’ve ever had with the most advanced equipment. The staff was very friendly and let me decide on my terms what I wanted to have treated after they advised me as to what I needed and what the priorities should be. Highly recommend them!
I finally found a dental office that I felt totally comfortable at with no anxiety! I was told exactly what was going to be done before it was preformed! The staff was so nice and welcoming! I'm so glad I've found a dentist near me that I can continue to go to!
I've always gone to the same dentist office since I was a kid. I'm not in my late 20s and moved to a new state. I didn't want to have to find a new dentist since I was so comfortable with my previous one. I'm very happy that I found NDS. They have been very kind and friendly. When the decision to pull my wisdom teeth came up at my cleaning, the dentist assured me it would be an easy process and recommended the nitrous oxide option. I was so nervous, but I'm glad I went with that option as opposed to being put under. Saved me some money in the end.
Naperville Dental Specialists is a great facility! The staff is very friendly and professional. The waiting area is nice and comfortable, even my kids like going here because they have a lot of fun things to play with. The service is great and so is Dr. Irene. I can't speak for any of the other dentists but I'm sure they are all very good as well. I definitely recommend them to anyone!
Naperville Dental Specialists had been recommended to me by several friends over the past 2 years. I finally got it together enough to make an appointment and go in. I was taken within 5 minutes of my appointed time. I spent some two hours in the chair receiving an array of diagnostics that I had never experienced in my very frequent previous trips to multiple dentists. In fact, the tools used were more advanced than any I have seen before. All of the results were immediately entered into their computer system. Despite being surrounded by the latest in dental technology, the people who operated it were extremely personable and open to explaining what they were doing. When my diagnostics were completed and the course of treatment was determined, I was sat down with one of their office staff who discussed the costs of the treatment and nature of my insurance coverage therefor. The lady I dealt with was very patient and precise in her explanations of what I was to expect. All in all, it could easily be described as the most impressive dental outing I have ever experienced.