At Naperville Dental Specialists, we’re always trying to refine and improve the customer service we provide to our patients.
One of the most effective ways we do this is by using a service called Kall8. This service is an 800-number subscription that allows us to record the phone conversations that take place between our staff and patients.
Being able to review these calls allows us to make sure that the NDS staff is being courteous, informative, and professional when talking with existing and prospective customers.
Kall8 also allows us to better track the information that callers provide us with regarding the method in which they found our business. Anyone in business can tell you that any piece of data that you can use to determine where your advertising and marketing dollars should go is extremely important !